Quick Answer
How do I contact LESCO or check my bill?
- Complaints: call the 118 helpline or SMS 8118, or use the LESCO Light mobile app. APP reports say 118 is free from all mobile operators. [verify]
- Duplicate bill: use the Print Duplicate Bill option on LESCO’s official website with your reference number, or the LESCO Light app. [verify the link]
- New connection: apply through the LESCO Light app or at a LESCO office. [verify]
LESCO (Lahore Electric Supply Company): Bill, Complaints, LESCO Light App and New Connection
Not the official LESCO website. We’re an independent guide. Use LESCO’s official channels and NEPRA for formal complaints.
What Is LESCO?
Who supplies electricity in Lahore? LESCO (Lahore Electric Supply Company) is a WAPDA-origin distribution company serving Lahore and surrounding districts. A third-party guide lists Lahore, Kasur, Sheikhupura, Nankana Sahib and Okara. [verify the areas against LESCO’s own information.] Its headquarters is reported at 22-A Queens Road, Lahore. [verify.]
A December 2024 PM Office release said LESCO, PESCO and FESCO provide complaint resolution through call centres, emails, websites, IVR systems and NEPRA’s mobile and web services, with a smart meter rollout under way. [Those are government figures from that time.]
How Do I Get a Duplicate LESCO Bill?
Find your reference number on a previous bill.
Open LESCO’s official website (a guide says lesco.gov.pk) and choose Print Duplicate Bill or Bill Inquiry. [verify the link, since LESCO’s domain has changed in the past.]
Enter your reference number.
View, download or print your bill.
If you don’t have your reference number (for example, a new connection with no first bill), a guide says to call the helpline to confirm it. [verify.]
Other ways: the LESCO Light app also offers duplicate bills, and a guide says SMS-ing your reference number to 8118 returns your current amount and due date. [verify the SMS format and any charges.]
Beware of unofficial “LESCO bill” sites. Many third-party sites rank for this search. Use only LESCO’s official channels or your bank.
What Is the LESCO Light App?
Business Recorder reported that LESCO launched LESCO Light for its consumers, with features such as:
- Load management plans
- Tax certificate for filing income tax returns
- Online lodging and tracking of complaints
- Duplicate bills and online bill payment
- Online applications for new connections, with tracking
- Online payment against demand notices
- Updating your consumer profile, including name, tariff, load and mobile number
[That report is older. Check what the app offers now, and confirm the app’s publisher before installing.]
How Do I Register a Complaint?
According to APP (April 2026), LESCO improved its complaint system through the 118 helpline, SMS 8118 and the mobile app. The Board chairman also said LESCO had set up ten modern customer care centres for consumers. [verify.]
| Channel | How to Contact LESCO |
|---|---|
| Call | 118 — electricity complaint helpline. |
| SMS | Send your complaint details and electricity reference number to 8118, after confirming the service is currently active. |
| Mobile App | LESCO Light — check the app publisher and availability before entering your account information. |
| Online Complaint | Visit the official LESCO website and look for its complaint registration service. You can also check the PITC Complaint Management System for electricity complaints. |
| Other Reported Numbers |
Central Complaint and Monitoring Cell: 042-99205461-2 Mobile: 0320-052088 Toll-free: 0800-00118 These numbers have not been independently confirmed as current. Verify them with LESCO before use. |
Important: Confirm current helplines, SMS codes, app details, and complaint procedures through official LESCO or PITC channels before publishing or relying on them.
Official references: LESCO Website | PITC Complaint Management System
How Do I Apply for a New Connection?
LESCO says applicants can apply online or visit a LESCO office with the required documents. [Add the official documents list, fees and steps from LESCO’s page or app after verifying. Don’t publish fees from memory.]
What Are Smart Meters?
The PM Office said in December 2024 that smart meter installation was being pushed to make billing more transparent, with LESCO having installed 49,470 of 223,365 three-phase smart meters at that time. [That’s a December 2024 figure. Check the current status.]
What If My Complaint Isn’t Resolved?
- Follow up with LESCO using your complaint number.
- Complain to NEPRA under Section 39 of the NEPRA Act, 1997 if a billing dispute continues. See our SEPCO guide for the formal route and the detection bill explanation. [verify NEPRA’s process.]
- Use other channels. See our Wafaqi Mohtasib guide, Pakistan Citizen Portal guide and Punjab helplines page.
What Should I Do in an Electrical Emergency?
- Call 118 and give your location.
- Keep away from fallen or sparking wires, and warn others.
- Don’t touch electrical equipment in flooded areas.
- Don’t repair lines yourself. Use qualified electricians.
Tips for LESCO Customers
- Keep your reference number safe.
- Check your meter reading against your bill each month.
- Photograph your meter monthly.
- Pay on time and keep receipts.
- Raise bill errors early, in writing, and keep your complaint number.
How Do I Avoid Scams?
- Use only LESCO’s official numbers and website, or your bank. Check the web address carefully.
- Don’t pay staff or agents in cash to “reduce” a bill, “fix” a meter or speed up a connection.
- Don’t share OTPs, PINs or card details with callers claiming to be HESCO.
- Beware of fake “disconnection” or “pending bill” messages with links.
Frequently Asked Questions
1. What is the LESCO complaint number?
118, or SMS 8118. [verify]
2. Is 118 free?
APP reports say it’s free from all mobile operators. [verify]
3. How do I get a duplicate LESCO bill?
Through LESCO’s website or the LESCO Light app, using your reference number. [verify]
4. What is LESCO Light?
LESCO’s mobile app for bills, complaints, new connections and more. [verify]
5. How do I apply for a new connection?
Online through LESCO’s channels or at a LESCO office. [verify]
6. Can I complain to NEPRA?
Yes, under Section 39 of the NEPRA Act, after trying LESCO. [verify]
7. Is this the official LESCO website?
No. We’re an independent guide. Use LESCO’s official channels.