Quick Answer
How do I contact QESCO or check my bill?
- Complaints: call 118 (the national electricity helpline), which logs the issue and gives a tracking number, or SMS 8118. [verify]
- Duplicate bill: use your 14-digit reference number on QESCO’s official website (qesco.com.pk). [verify the link]
- Unresolved issue: complain to NEPRA, which has a regional office in Quetta.
QESCO (Quetta Electric Supply Company): Bill, Complaints, Helpline and NEPRA Escalation
Not the official QESCO website. We’re an independent guide. Use QESCO’s official channels and NEPRA for formal complaints.
What Is QESCO?
Who supplies electricity in Balochistan? QESCO (Quetta Electric Supply Company) is the electricity distribution company for most of the province. A guide says it covers almost all of Balochistan, with cities such as Quetta, Zhob, Khuzdar, Sibi, Turbat, Gwadar, Loralai, Pishin and Chaman, and notes that Lasbela district is supplied by K-Electric. [verify the area against QESCO’s own information.] See our K-Electric guide.
Head office: NEPRA’s decisions list QESCO, Zarghoon Road, Quetta. NEPRA also names offices such as the Central Circle in Block 4, Satellite Town, Quetta, the Sariab Division on Sariab Road, Quetta and a Sibi Circle. [verify before publishing any of these.]
How Do I Check My QESCO Bill?
- Find your 14-digit reference number on a previous bill. [verify the format.]
- Open QESCO’s official website (a guide says www.qesco.com.pk) and go to the duplicate bill or bill inquiry option. [verify the link and menu.]
- Enter the reference number and view, print or download the bill.
Other ways reported by guides:
- SMS: a guide says texting your reference number to 8118 returns the current bill amount. [verify the format and any charge.]
- Sub-division or revenue office: a guide says Balochistan’s consumer registers can be searched by CNIC and connection address, and the lookup is done in person. [verify.]
Remote areas: guides say some areas rely on cash payment through retailers such as Easypaisa. [verify the payment options near you.] Keep your payment receipt.
Beware of unofficial “QESCO bill” sites. Many third-party sites rank for this search. Use only QESCO’s official channels or your bank.
How Do I Register a Complaint?
| Channel | How to Contact QESCO |
|---|---|
| Call | 118 — Call the electricity complaint helpline to register your issue and request a tracking number. |
| SMS | 8118 — Send your electricity reference number and complaint details. Follow the SMS service instructions for the required format. |
| Sub-Division or Revenue Office | Visit your nearest QESCO sub-division or revenue office with your latest electricity bill and CNIC to report billing or supply problems. |
|
info@qesco.com.pk Reported email address; not independently verified. Confirm it with QESCO before sending personal documents or billing information. |
|
| Online Complaint | Submit a complaint through the PITC Customer Complaint Management System (CCMS). |
If your bill looks wrong: Contact QESCO through 118 or visit your nearest QESCO sub-division or revenue office with your bill and supporting evidence. Keep a record of your complaint and any acknowledgement received.
How Do I Escalate a Complaint to NEPRA?
If QESCO doesn’t resolve it, you can complain to NEPRA under Section 39 of the NEPRA Act, 1997. NEPRA’s published decisions on QESCO show:
- Complaints cover detection bills, disputed bills, new connections and industrial supply.
- NEPRA’s Quetta regional office is at Room 1, 2nd Floor, Model Town, Hali Road, Quetta, per a 2024 NEPRA decision. [verify the current address.]
- NEPRA decisions are published on its website, and many take months to resolve, with hearings stretching across years in some cases. [Don’t promise a timeline.]
NEPRA’s decisions advise consumers to approach their distribution company first. See our Electricity Complaints Portal guide for the full order of steps, and our SEPCO guide for the detection bill explanation.
Other Channels
See our Wafaqi Mohtasib guide, Pakistan Citizen Portal guide and Balochistan Directory page.
What Should I Do in an Electrical Emergency?
- Call 118 and give your location.
- Keep away from fallen or sparking wires, and warn others.
- Don’t touch electrical equipment in flooded areas.
- Don’t repair lines yourself.
Tips for QESCO Customers
- Keep your reference number safe.
- Check your meter reading against your bill each month.
- Photograph your meter monthly.
- Pay on time and keep receipts.
- Raise bill errors early, in writing, and keep your complaint number.
How Do I Avoid Scams?
- Use only QESCO’s official numbers and website, or your bank. Check the web address carefully.
- Don’t pay staff or agents in cash to “reduce” a bill, “fix” a meter or speed up a connection.
- Don’t share OTPs, PINs or card details with callers claiming to be QESCO.
- Beware of fake “disconnection” or “pending bill” messages with links.
Frequently Asked Questions
1. What is QESCO?
The Quetta Electric Supply Company, the electricity distribution company for most of Balochistan.
2. What is the QESCO complaint number?
118, or SMS 8118. [verify]
3. Where is QESCO’s head office?
Zarghoon Road, Quetta, per NEPRA decisions. [verify]
4. Which areas does QESCO serve?
Almost all of Balochistan, except Lasbela, per a guide. [verify]
5. How do I check my QESCO bill?
Use your 14-digit reference number on QESCO’s website, or ask at your sub-division office. [verify]
6. Can I complain to NEPRA?
Yes, after trying QESCO. NEPRA has a regional office in Quetta. [verify]
7. Is this the official QESCO website?
No. We’re an independent guide. Use QESCO’s official channels.