Quick Answer
How do I contact K-Electric or check my bill?
- Call 118 (or (021) 99000) for complaints and emergencies like sparking or broken wires.
- WhatsApp: save 0348-0000118 and send “HI”.
- SMS: send BILL to 8119 if your number is registered, or BILL [13-digit account number] if not.
- App: use KE Live to see power updates, download your bill and lodge complaints.
[verify each channel on ke.com.pk]
K-Electric (KE): Helpline 118, WhatsApp, SMS 8119, KE Live App and Bill Guide
Not the official K-Electric website. We’re an independent guide. Use K-Electric’s official channels for bills and complaints.
What Is K-Electric?
Who supplies electricity in Karachi? K-Electric (KE) is described as Karachi’s sole power supplier, serving the city and adjoining areas. Its head office is KE House, 39-B, Sunset Boulevard, Phase II, DHA, Karachi, according to its Contact Us page.
How Do I Check or Download My Bill?
Option 1: SMS
According to K-Electric’s Contact Us page:
- If your mobile number is registered: send BILL to 8119.
- If it isn’t: send BILL [13-digit account number] to 8119.
- You can also check registered accounts and load-shed schedules by SMS.
Option 2: WhatsApp
KE’s 24/7 bilingual WhatsApp service lets you receive your duplicate bill and download your last six months’ bills. It also gives power status, billing complaints, and information on bill payment options. You may be asked for your 13-digit KE account number once, and KE says it’s free and supports unlimited accounts. [verify.]
Option 3: KE Live App
The KE Live app and portal let you get real-time power updates, download your duplicate bill, lodge complaints and report theft, and apply for new connections. Download it from the Play Store or App Store, and check that K-Electric is the publisher.
Find your account number: it’s 13 digits and printed on your bill.
How Do I Register a Complaint?
K-Electric lists these channels:
| Channel | How to Contact K-Electric |
|---|---|
| Call | 118 or (021) 99000 |
| Save 0348-0000118 and send HI. | |
| SMS | After registration, type CHAT [your message] and send it to 8119 for complaint assistance. Check the official SMS instructions for the relevant complaint type. |
| KE Live App | Log in to the official app to lodge and track complaints, check power status, and manage your account. |
| Social Media |
Facebook: K-Electric X: @KElectricPk |
| Email Billing and new connections |
customer.care@ke.com.pk |
Complaint tip: Keep your K-Electric account number ready. Explain the problem and provide the location and time it occurred. Ask for a complaint reference number and keep it for follow-up.
Official source: K-Electric Contact Us | Official 8119 SMS Instructions
How Do I Apply for a New Connection?
KE says you can apply for new connections through the KE Live app, and WhatsApp guides you through the process and offers forms and a checklist of required documents. You can email customer.care@ke.com.pk for new connection queries. [Add the documents list and fees only from KE’s official page.]
What About Net Metering?
For net metering queries (solar), KE lists the email net.metering@ke.com.pk. [verify, and add KE’s official process after checking.]
What About Load Shedding?
KE’s SMS service lets you check your load-shed schedule, and KE Live shows live power status and load-shedding information. [verify.] For a power outage in your area, check power status first, then lodge a complaint.
What If My Complaint Isn’t Resolved?
- Escalate within KE by following up with your complaint number.
- Complain to NEPRA under the NEPRA Act if a billing dispute continues. See our SEPCO guide for the formal NEPRA route. [verify NEPRA’s process for K-Electric.]
- Use other channels. See our Wafaqi Mohtasib guide, Pakistan Citizen Portal guide and Sindh helplines page.
Where Are the Customer Care Centres?
KE has Customer Engagement Centres (CECs) across Karachi. [Add the nearest centres after checking KE’s official list.]
Tips for K-Electric Customers
- Register your mobile number with your account so SMS and WhatsApp work faster.
- Keep your 13-digit account number safe.
- Check your bill every month and compare it with your meter reading.
- Photograph your meter monthly.
- Pay on time and keep receipts.
How Do I Avoid Scams?
- Use only K-Electric’s official numbers, app and website. Check the web address carefully.
- Don’t pay staff or agents in cash to “reduce” a bill, “fix” a meter or speed up a connection.
- Don’t share OTPs, PINs or card details with callers claiming to be KE.
- Beware of fake “disconnection” or “pending bill” messages with links.
Frequently Asked Questions
1. What is the K-Electric helpline?
118, or (021) 99000. [verify]
2. What is KE’s WhatsApp number?
0348-0000118. Send “HI”. [verify]
3. How do I check my bill by SMS?
Send BILL to 8119 if registered, or BILL plus your 13-digit account number. [verify]
4. How do I download a duplicate bill?
Through WhatsApp, the KE Live app or the website. [verify]
5. How do I apply for a new connection?
Through KE Live, with guidance on WhatsApp. [verify]
6. Who do I email for net metering?
net.metering@ke.com.pk. [verify]
7. Is this the official K-Electric website?
No. We’re an independent guide. Use ke.com.pk.