Quick Answer
How do I contact FESCO or check my bill?
Complaints: call 118 (24/7) or SMS 8118. FESCO also lists the FESCO Smart App and toll-free 0800-66554. [verify]
Bill: enter your 14-digit reference number on FESCO’s official bill page. The link is printed on your bill, and the FESCO website is fesco.com.pk. [verify]
Unresolved issue: escalate within FESCO, then to NEPRA.
FESCO (Faisalabad Electric Supply Company): Bill Check, Helpline, Complaints and Escalation
Not the official FESCO website. We’re an independent guide. Use FESCO’s official channels and NEPRA for formal complaints.
What Is FESCO?
Who supplies electricity in Faisalabad and nearby cities? That’s FESCO, the Faisalabad Electric Supply Company. It’s an electricity distribution company operating under a NEPRA licence and covering Faisalabad, Jhang, Toba Tek Singh, Chiniot, Sargodha, Khushab, Mianwali and Bhakkar districts, according to a business directory. [verify the districts on FESCO’s site]
Head office: West Canal Road, Abdullahpur, Faisalabad [verify before publishing]
Phone (listed by a directory): 041-9220181 [verify]
How Do I Check My FESCO Bill?
Find the 14-digit reference number on a previous bill.
Open FESCO’s website (fesco.com.pk), or use the “FESCO Online Bill” link printed on your bill. FESCO bills point to the PITC bill portal (bill.pitc.com.pk). [verify the current link]
Enter your reference number.
View, download or print your duplicate bill.
You can also get a printed copy from your sub-division office with your CNIC and connection details.
Beware of unofficial “FESCO bill” sites. Many third-party sites rank for this search. Use only FESCO’s official website, the link on your bill, or your bank.
How Do I Make a Complaint?
| Channel | How to Contact FESCO |
|---|---|
| Call | 118 — Customer Complaint Helpline, available 24/7. |
| SMS | 8118 — Send your electricity reference number and complaint details. Confirm the required SMS format with the service instructions. |
| Toll-Free | 0800-66554 — Additional complaint contact number reported by FESCO. |
| Mobile App | Download the official FESCO Smart app: Google Play Store | Apple App Store. |
| Online | Submit and track complaints through the PITC Customer Complaint Management System (CCMS). |
| In Person | Visit your nearest FESCO sub-division office with your electricity bill and relevant details. |
How well does it work? According to a PITC performance report reported by the Associated Press of Pakistan, FESCO's CCMS-118 received 151,223 complaints in May 2026 and resolved 151,017, while action on the remaining 206 complaints was underway. These are reported performance figures and should be treated as FESCO's own reported results.
If your complaint is closed but the issue remains: Contact FESCO again using your complaint number and request further action or escalation.
How Do I Pay My FESCO Bill?
Bills can be paid through bank branches, ATMs, banking apps, and wallets such as Easypaisa and JazzCash. [check your own bank or wallet’s biller list] Keep your payment receipt, and pay before the due date to avoid a late surcharge.
How Do I Escalate an Unresolved Complaint?
- Customer service: call, SMS or use the app, and keep your complaint number.
- FESCO’s complaint office or your sub-divisional/XEN office. [add the verified address]
- NEPRA, under Section 39 of the NEPRA Act, 1997. [verify the process and the NEPRA contact number]
- Pakistan Citizen Portal (see our page).
Disputing a detection bill? Send written notice to FESCO first, then approach the Provincial Office of Inspection (POI). NEPRA decisions show this is the usual route. [verify the steps and time limits] See our GEPCO and MEPCO guides for the same process.
How Do I Correct a Wrong Bill?
- Compare your meter reading with the reading on the bill.
- Photograph your meter dial and keep the bill.
- Complain through 118, the Smart App or your sub-division office, and ask for a written acknowledgement with a tracking number. [verify FESCO’s billing-correction process]
- Pay the undisputed part of the bill while the correction is processed. [verify the rule for your case]
What About Load Shedding?
Ask your local sub-division office or call 118 for your area’s schedule. [add FESCO’s official load-shedding link if one exists] If outages continue well beyond the scheduled time, lodge a complaint with your area name and reference number.
What Should I Do in an Electrical Emergency?
- Call 118 and give your exact location.
- Keep away from fallen or sparking wires, and warn others.
- Don’t touch electrical equipment in flooded areas.
- Don’t repair lines yourself. Use a qualified electrician.
Tips for FESCO Customers
- Keep your 14-digit reference number safe.
- Photograph your meter each month.
- Check your reading against your bill.
- Pay on time and keep receipts.
- Raise bill errors early, in writing, and keep your complaint number.
How Do I Avoid Scams?
- Use only FESCO’s official numbers, app and website, or your bank.
- Don’t pay staff or agents in cash to “reduce” a bill, “fix” a meter or speed up a connection.
- Don’t share OTPs, PINs or card details with callers claiming to be FESCO.
- Beware of fake “disconnection” or “pending bill” SMS messages with links.
Frequently Asked Questions
1. What is the FESCO complaint number?
118, or SMS 8118. [verify]
2. Is there a toll-free number?
FESCO has listed 0800-66554. [verify]
3. How do I check my FESCO bill?
Enter your 14-digit reference number on FESCO’s official bill page. [verify]
4. Where is FESCO’s head office?
West Canal Road, Abdullahpur, Faisalabad, per a directory. [verify]
5. Which districts does FESCO cover?
Faisalabad, Jhang, Toba Tek Singh, Chiniot, Sargodha, Khushab, Mianwali and Bhakkar. [verify]
6. Can I complain to NEPRA?
Yes, after trying FESCO, under Section 39 of the NEPRA Act. [verify]
7. Is this the official FESCO website?
No. We’re an independent guide. Use FESCO’s official channels.