GEPCO Online Bill

Gujranwala Electric Power

An official online electricity bill service for GEPCO consumers. Users can open the GEPCO bill portal, enter their 14-digit reference number or customer ID, submit the information, and view their latest electricity bill online. The bill can also be viewed or downloaded for record and payment purposes.

service status

Active

Helpline

118

location

Required Documents

  • 14-digit Reference Number / Customer ID
  • GEPCO electricity consumers.

Services Available

Bill check

Processing Time

Service Fee

Free

Quick Answer

How do I check my GEPCO bill or complain? Enter your 14-digit reference number on GEPCO’s official bill-check page. For complaints, call 118, send an SMS to 8118, or use GEPCO’s online Customer Complaint Management System (CCMS). [verify the current links and numbers]

GEPCO – Gujranwala Electric Power Company: Bill Check, Complaints and New Connection

Not the official GEPCO website. We’re an independent guide. Use GEPCO’s official channels for bills and complaints.

What Is GEPCO?

Wondering who supplies electricity in Gujranwala and nearby cities? That’s GEPCO, the Gujranwala Electric Power Company. It was created when WAPDA’s power wing was restructured, and it is a public distribution company covering Gujranwala, Gujrat, Sialkot, Narowal, Hafizabad and Mandi Bahauddin districts. [verify district list]

Head office: Gujranwala [add the full address from gepco’s official site]

How Do I Check My GEPCO Bill Online?

  1. Find the 14-digit reference number on an old bill. If you don’t have it, ask the helpline.
  2. Open GEPCO’s official bill-check page. [add the official link]
  3. Enter the reference number.
  4. View, download or print your duplicate bill.

 

Beware: Many unofficial websites offer “GEPCO bill check”. Use only the official site, or your bank or wallet app.

How Do I Register a Complaint?

Method Details
Helpline 118 — Customer Contact Center for registering electricity complaints.
SMS 8118 — Send an SMS to register a complaint. Follow the instructions provided by the service.
Online Use the PITC Customer Complaint Management System (CCMS) to submit and track complaints.
Complaints you can make: Power outages, faulty meters, incorrect meter readings, overbilling, billing errors, and connection delays.

Tip: Keep your electricity reference number ready. Note your complaint number, the date, and the name or details of the person you spoke to. Save the complaint number to track the progress of your case.

How Do I Pay My GEPCO Bill?

You can pay through bank branches, ATMs, internet and mobile banking, and wallet apps such as JazzCash and Easypaisa. In your banking app, choose Utility Bills, select GEPCO, enter your reference number and confirm with an OTP. [verify supported banks and apps]

Tip: Pay before the due date to avoid a late payment surcharge, and keep the receipt.

What If GEPCO Doesn’t Fix It?

  1. Escalate within GEPCO using the regional or customer-service office. [add contacts]
  2. Disputed bill, such as a detection bill? Send written notice to GEPCO first, then approach the Provincial Office of Inspection (POI), Gujranwala Region. NEPRA’s appeal documents show this is the usual route. [verify the steps and time limits]
  3. NEPRA handles complaints against distribution companies and appeals. NEPRA has directed GEPCO to give connections in some cases where applications were delayed.
  4. Pakistan Citizen Portal is another option (see our page).

How Do I Get a New Connection?

  1. Apply through GEPCO’s official channels. [add the application steps and document list]
  2. Wait for the demand notice. GEPCO issues demand notices for new connections, restoration of connections and similar services.
  3. Pay the demand notice amount at a bank.
  4. Track your demand notice status on the official site. [verify]
  5. After inspection and payment, GEPCO installs the meter.

 

Don’t pay agents or staff to “speed up” the connection. Fees should appear on the official demand notice. [do not publish fees without a source]

How to Lower Your Bill

  • Check your meter reading each month against your bill.
  • Report errors immediately.
  • Use energy-efficient appliances.
  • Avoid heavy appliances at peak times if your tariff has peak charges. [verify]

Beware of Scams

  • Use only GEPCO’s official website and numbers.
  • Never share OTPs, card details or CNIC photos with callers claiming to be GEPCO.
  • Don’t pay unofficial “duplicate bill” or “bill reduction” services.
  • Be careful with look-alike bill websites and WhatsApp links.

Frequently Asked Questions

1. What is the GEPCO helpline number?
118. [verify]

2. Can I complain by SMS?
Yes, GEPCO lists SMS 8118. [verify the format]

3. How do I check my GEPCO bill?
Enter your 14-digit reference number on GEPCO’s official bill-check page.

4. Where is GEPCO’s head office?
In Gujranwala. [verify address]

5. Which areas does GEPCO cover?
Gujranwala, Gujrat, Sialkot, Narowal, Hafizabad and Mandi Bahauddin. [verify]

6. What if I disagree with my bill?
Complain to GEPCO, then use the POI and NEPRA routes. [verify]

7. Is this the official GEPCO website?
No. We’re an independent guide.