Quick Answer
How do I contact HESCO or check my bill?
Call the helpline 118 to log a complaint and get a complaint reference number. [verify] To check your bill, enter your 14-digit reference number on HESCO’s official website (reported as hesco.gov.pk). [verify the link] For a disputed bill that HESCO won’t fix, you can complain to NEPRA.
HESCO (Hyderabad Electric Supply Company): Bill Check, Helpline, Complaints and Your Rights
Not the official HESCO website. We’re an independent guide. Use HESCO’s official channels and NEPRA for formal complaints.
What Is HESCO?
Who supplies electricity in southern Sindh? HESCO (Hyderabad Electric Supply Company) is an electricity distribution company, established in 1998 under a NEPRA distribution licence. A business listing says it distributes power in Hyderabad, Laar, Nawabshah and Mirpurkhas districts, and a third-party guide adds areas such as Tando Allahyar, Tando Muhammad Khan, Matiari, Badin, Thatta, Sujawal and parts of Jamshoro. [verify the districts you serve against HESCO’s own information.]
Head office: NEPRA’s decisions list it as the WAPDA Water Wing Complex, Hussainabad, Hyderabad. A directory gives WAPDA Complex, Gidu Road, Hussainabad and the phone +92-22-9260161. [verify before publishing.]
How Do I Check My HESCO Bill?
- Find your 14-digit reference number on a previous bill, usually at the top.
- Open HESCO’s official website. A guide says it’s hesco.gov.pk, a .gov.pk domain unlike some other DISCOs. [verify the link, and watch for look-alike sites.]
- Choose the bill or bill inquiry option (guides mention “Online Bill”).
- Enter the reference number, with no spaces.
- View, print or pay your bill.
If you’ve lost every old bill (for example, after inheriting a property), a guide says your local HESCO complaint centre can look up the reference number from its database. [verify.]
Beware of unofficial “HESCO bill” sites. Many third-party sites rank for this search. Use only HESCO’s official website or your bank.
How Do I Pay My HESCO Bill?
A guide says major bank apps list HESCO under utility bill payments. [Check your own bank’s biller list.] Keep your payment receipt.
How Do I Register a Complaint?
Step 1: HESCO
- Helpline 118. Several guides give 118 for HESCO complaints. [verify]
- Other numbers appear in guides: 022-9260139 (a complaint helpline) and 0800-63726 (a customer care number). [These come from third-party sites and conflict, so verify before publishing any of them.]
- Online complaint form. A guide says you can submit a complaint form with your reference number and receive a complaint number to track it. [verify the steps.]
Tip: note your reference number, the problem, the time and location, and ask for a complaint number.
Step 2: Electric Inspector
For a disputed bill, a NEPRA decision shows a consumer approaching the Electric Inspector (Provincial Office of Inspection), Hyderabad under Section 38 of the Electricity Act. [verify whether this route applies to your dispute. Ask a lawyer or NEPRA.]
Step 3: NEPRA
If HESCO doesn’t resolve it, you can complain to NEPRA under Section 39 of the Regulation of Generation, Transmission and Distribution of Electric Power Act, 1997. NEPRA publishes its decisions on complaints against HESCO. For example, a 2025 decision concerned bills charged after a consumer’s electrical room was flooded in heavy rain, and referred to HESCO’s rules on restoring supply within four working days after codal formalities are complete. [verify NEPRA’s current process.] See our SEPCO guide for the same NEPRA route and the detection bill explanation.
Other Channels
See our Wafaqi Mohtasib guide, Pakistan Citizen Portal guide and Sindh helplines page.
What Should I Do During a Power Fault or Emergency?
- Call 118 and give your location.
- Keep away from fallen or sparking wires, and warn others.
- Don’t touch electrical equipment in flooded areas.
- Don’t repair lines yourself.
Tips for HESCO Customers
- Keep your 14-digit reference number safe.
- Check your meter reading against your bill each month.
- Photograph your meter monthly.
- Pay on time and keep receipts.
- Raise bill errors early, in writing, and keep your complaint number.
How Do I Avoid Scams?
- Use only HESCO’s official numbers and website, or your bank. Check the web address carefully.
- Don’t pay staff or agents in cash to “reduce” a bill, “fix” a meter or speed up a connection.
- Don’t share OTPs, PINs or card details with callers claiming to be HESCO.
- Beware of fake “disconnection” or “pending bill” messages with links.
Frequently Asked Questions
1. What is HESCO?
The Hyderabad Electric Supply Company, an electricity distribution company in southern Sindh.
2. What is the HESCO helpline?
118, per several guides. [verify]
3. How do I check my HESCO bill?
Enter your 14-digit reference number on HESCO’s official website. [verify]
4. Where is HESCO’s head office?
WAPDA Complex, Hussainabad, Hyderabad. [verify]
5. Can I complain to NEPRA?
Yes, under Section 39 of the NEPRA Act, after trying HESCO. [verify]
6. What if I lost my reference number?
The local HESCO complaint centre can look it up. [verify]
7. Is this the official HESCO website?
No. We’re an independent guide. Use HESCO’s official channels.