Quick Answer
How do I contact MEPCO or check my bill?
- Complaints: call 118, or SMS 8118 with your reference number and complaint. [verify]
- Duplicate bill: enter your 14-digit reference number on MEPCO’s official website or the PITC bill portal, which many guides say powers MEPCO bill lookups. [verify the link]
- Unresolved issue: escalate within MEPCO, then to NEPRA.
MEPCO (Multan Electric Power Company): Bill Check, Helpline, Complaints and Escalation
Not the official MEPCO website. We’re an independent guide. Use MEPCO’s official channels and NEPRA for formal complaints.
What Is MEPCO?
Who supplies electricity in South Punjab? MEPCO (Multan Electric Power Company) is an electricity distribution company and describes itself, through third-party sources, as operating across 13 administrative districts of southern Punjab. Guides say it covers the Multan, Bahawalpur and Dera Ghazi Khan divisions (and parts of nearby districts such as Sahiwal). [verify the districts against MEPCO’s own information.]
Head office: a third-party site lists Khanewal Road, Multan. [verify before publishing.]
How Do I Check My MEPCO Bill?
Several guides say MEPCO bills are generated through PITC (the Pakistan Information Technology Company), with a central lookup at bill.pitc.com.pk. [verify, and confirm that MEPCO’s own website links to it.]
- Find your 14-digit reference number on a previous bill.
- Open MEPCO’s official website (mepco.com.pk) or the PITC bill portal. [verify the link and any “check bill” option.]
- Choose MEPCO if a company list appears.
- Enter the reference number and view or print your bill.
Other ways reported by guides:
- SMS: text PITC [reference number] to 8334 or 9990 to get your bill by SMS. [This comes from one third-party page. Verify before publishing.]
- Sub-division office: visit with your CNIC and connection details for a printed duplicate.
Old bills: a guide says the PITC database usually stores only the most recent billing cycle, so for older bills ask your sub-division office or the helpline. [verify.]
Beware of unofficial “MEPCO bill” sites. Many third-party sites rank for this search, and several say openly that they aren’t affiliated with MEPCO. Use only MEPCO’s official channels or your bank.
How Do I Pay My MEPCO Bill?
Guides say bills can be paid through bank apps and internet banking, wallets such as Easypaisa and JazzCash, bank branches and MEPCO payment counters. [Check your own bank or wallet’s biller list.] Keep your payment receipt.
How Do I Make a Complaint?
| Channel | How to Contact MEPCO |
|---|---|
| Call | 118 — electricity complaint helpline. |
| SMS | Send your area name, electricity reference number, and complaint details to 8118, after confirming the SMS service is currently active. |
| Toll-Free Number | 0800-00118 Reported number; verify with MEPCO before relying on it. |
| Billing Helpline | 0800-63726 Reported number; confirm that it is current and official. |
| Online Complaint | Visit the MEPCO website or use the PITC Complaint Management System (CCMS), if available for your complaint. |
|
complaint@mepco.com.pk Another source lists complaints@mepco.com.pk. Confirm the correct address through an official MEPCO channel before sending personal or billing information. |
|
| In Person | Visit your nearest MEPCO subdivision office with your electricity bill and relevant supporting details. |
Response time: Some websites claim MEPCO responds within 48 hours, but this should not be treated as a guaranteed resolution time unless MEPCO confirms it.
Official references: MEPCO Website | PITC Complaint Management System
How Do I Escalate an Unresolved Complaint?
A third-party guide describes levels. [verify each with MEPCO and NEPRA.]
- Customer service (call, SMS or online)
- Head of Customer Service Quality and Assurance at MEPCO, by email to the address MEPCO lists. [Add the verified address.]
- NEPRA, under Section 39 of the NEPRA Act, 1997. A guide lists 051-9207200 for NEPRA. [verify.]
See our SEPCO guide for the NEPRA route and the detection bill explanation, and our Wafaqi Mohtasib guide, Pakistan Citizen Portal guide and Punjab helplines page.
How Do I Correct a Wrong Bill?
A third-party guide describes a billing correction option on MEPCO’s CCMS site: choose Billing Correction or Meter Reading Complaint, upload your bill, CNIC and a photo of your meter dial, and you receive an SMS with a tracking number. [verify the process on MEPCO’s site.]
Pay the undisputed part of your bill while the correction is processed, to avoid late fees or disconnection. [verify the rule for your case.]
What About Load Shedding?
MEPCO publishes a load-shedding schedule, and a guide says to look for it on mepco.com.pk or ask your local sub-division office. [Add the current schedule link after verifying.] If outages go well beyond the scheduled time, lodge a complaint with your area name and reference number.
What Should I Do in an Electrical Emergency?
- Call 118 and give your location.
- Keep away from fallen or sparking wires, and warn others.
- Don’t touch electrical equipment in flooded areas.
- Don’t repair lines yourself. Use qualified electricians.
Tips for MEPCO Customers
- Keep your 14-digit reference number safe.
- Check your meter reading against your bill each month.
- Photograph your meter monthly.
- Pay on time and keep receipts.
- Raise bill errors early, in writing, and keep your complaint number.
How Do I Avoid Scams?
- Use only MEPCO’s official numbers and website, or your bank. Check the web address carefully.
- Don’t pay staff or agents in cash to “reduce” a bill, “fix” a meter or speed up a connection.
- Don’t share OTPs, PINs or card details with callers claiming to be HESCO.
- Beware of fake “disconnection” or “pending bill” messages with links.
Frequently Asked Questions
1. What is the MEPCO complaint number?
118, or SMS 8118. [verify]
2. How do I check my MEPCO bill?
With your 14-digit reference number through MEPCO’s website or the PITC bill portal. [verify]
3. What does MEPCO cover?
South Punjab, including the Multan, Bahawalpur and DG Khan divisions. [verify]
4. How do I correct a wrong bill?
Use the billing correction option on MEPCO’s complaint system with your bill, CNIC and meter photo. [verify]
5. Can I complain to NEPRA?
Yes, under Section 39 of the NEPRA Act, after trying MEPCO. [verify]
6. Where is MEPCO’s head office?
Khanewal Road, Multan, per a third-party site. [verify]
7. Is this the official MEPCO website?
No. We’re an independent guide. Use MEPCO’s official channels.