Quick Answer
How do I contact PESCO or check my bill?
- Complaints: dial 118, SMS 8118, or register online, as stated on PESCO’s website.
- Duplicate bill: use the Duplicate Bill option on pesco.com.pk, with your 14-digit reference number. [verify the link and steps]
- App: PESCO lists a Power Smart Android app. [verify]
PESCO (Peshawar Electric Supply Company): Bill, Complaints, New Connection and Safety
Not the official PESCO website. We’re an independent guide. Use PESCO’s official channels and NEPRA for formal complaints.
What Is PESCO?
Who supplies electricity in most of Khyber Pakhtunkhwa? PESCO (Peshawar Electric Supply Company) was incorporated as a public limited company on 23 April 1998, after the restructuring of WAPDA’s power wing. It operates under distribution and supply licences granted by NEPRA and serves over 3.74 million consumers in the civil districts of Khyber Pakhtunkhwa, according to its website. [verify the current number]
PESCO or TESCO? PESCO serves the settled districts. The merged tribal districts (former FATA) are served by TESCO. See our TESCO guide. The heading on your bill states which company supplies you.
How Do I Get My Duplicate Bill?
PESCO’s website lists Duplicate Bill under Customer Services.
- Find your 14-digit reference number on a previous bill. [verify the format]
- Open PESCO’s official website (pesco.com.pk) and go to Customer Services, then Duplicate Bill. [verify]
- Enter your reference number.
- View, download or print your bill.
Beware of unofficial “PESCO bill” sites. Many third-party websites rank for this search. Use only PESCO’s official site or your bank.
How Do I Register a Complaint?
PESCO’s website says: “For complaints dial 118 or SMS 8118 or register online.”
| Channel | How to Contact PESCO |
|---|---|
| Call | 118 — electricity complaint helpline. |
| SMS | Send your complaint with your electricity reference number to 8118, after confirming that the service is currently active. |
| Online Complaint | Visit the official PESCO website and look for the complaint registration or complaint cell section. |
| Mobile App | Look for the Power Smart Android app and confirm that it is the official app for your electricity provider before entering account details. |
| Alternative Contact | 091-9212400 — reported by third-party sources; confirm the number with PESCO before relying on it. |
Complaint tip: Keep your electricity reference number ready. Describe the fault, its location, and when it started. Ask for a complaint or tracking number so you can follow up.
Official source: Peshawar Electric Supply Company (PESCO)
What Else Does PESCO’s Website Offer?
Under Customer Services, PESCO lists:
- Emergency Shutdowns and Planned Maintenance Work
- Load Management / Load-shedding Schedule
- Know Your Customer (KYC) Registration
- New Connection
- Safety pages: Adverse Weather Preparedness, Emergency Guidelines for Electrical Accident, Electrical Safety Guidance for Private Electricians, Safety Precautions for the General Public
- Customer Service Manual, policies and tariff information
[verify the current menus.]
How Do I Apply for a New Connection?
PESCO’s website has Apply for New Connection on its home page and a New Connection page. [Add the documents list, fees and steps from the official page after verifying. Don’t publish fees from memory.]
If you bought a property that already has a PESCO connection in the previous owner’s name, a third-party guide says the name change follows the same process as a new connection. [verify.]
What About Load Shedding?
PESCO publishes a load-shedding schedule and emergency shutdowns on its website. [Add the current schedule link after verifying.]
What If My Complaint Isn’t Resolved?
- Follow up with PESCO using your complaint number.
- Complain to NEPRA under Section 39 of the NEPRA Act, 1997 if a billing dispute continues. See our SEPCO guide for the formal route and the detection bill explanation. [verify NEPRA’s process.]
- Use other channels. See our Wafaqi Mohtasib guide, Pakistan Citizen Portal guide and KPK helplines page.
What Should I Do in an Electrical Emergency?
- Call 118 and give your location.
- Keep away from fallen or sparking wires, and warn others.
- Don’t touch electrical equipment in flooded areas.
- Don’t repair lines yourself. Use qualified electricians.
- See PESCO’s safety pages for guidance. [verify.]
Tips for PESCO Customers
- Keep your 14-digit reference number safe.
- Register your details (KYC) if PESCO asks. [verify what KYC involves.]
- Check your meter reading against your bill each month.
- Photograph your meter monthly.
- Pay on time and keep receipts.
How Do I Avoid Scams?
- Use only PESCO’s official website, numbers and app, or your bank. Check the web address carefully.
- Don’t pay staff or agents in cash to “reduce” a bill, “fix” a meter or speed up a connection.
- Don’t share OTPs, PINs or card details with callers claiming to be PESCO.
- Beware of fake “disconnection” or “pending bill” messages with links.
Frequently Asked Questions
1. What is the PESCO complaint number?
118, or SMS 8118. [verify]
2. How do I get a PESCO duplicate bill?
Through the Duplicate Bill option on PESCO’s website with your 14-digit reference number. [verify]
3. Does PESCO have a mobile app?
PESCO’s website lists a Power Smart Android app. [verify]
4. Is PESCO the same as TESCO?
No. PESCO serves the civil districts and TESCO serves the merged tribal districts.
5. How do I apply for a new connection?
Use the New Connection page on PESCO’s website. [verify]
6. Where can I see the load-shedding schedule?
On PESCO’s website. [verify]
7. Is this the official PESCO website?
No. We’re an independent guide. Use pesco.com.pk.