Quick Answer
How do I contact SEPCO or pay my bill?
Call the customer services number 111-000-118, listed on a bank’s SEPCO bill payment page. [verify before publishing] You can pay online through your bank’s app or internet banking by choosing SEPCO as the biller and entering your consumer number. [verify your bank’s steps] If you can’t resolve a billing dispute with SEPCO, you can complain to NEPRA.
SEPCO (Sukkur Electric Power Company): Bill, Complaints, Helpline and Your Rights
Not the official SEPCO website. We’re an independent guide. Use SEPCO’s official channels and NEPRA for formal complaints.
What Is SEPCO?
Wondering who supplies your electricity in upper Sindh? SEPCO (Sukkur Electric Power Company) is an electricity distribution company based in Sukkur, created through the split of HESCO. A third-party guide says it distributes power in Sukkur, Larkana and Dadu, among other areas. [verify the full list of districts you serve]
Head office: SEPCO Headquarters, Old Thermal Power Station, Sukkur, as shown in NEPRA’s published decisions.
How Do I Check My SEPCO Bill?
I couldn’t confirm an official SEPCO bill portal. The usual steps from guides are:
- Find your consumer or reference number on a previous bill.
- Use a reliable bill-checking channel. Check the web address carefully. [Add SEPCO’s official link only after you confirm it.]
- Enter your reference number and view or download the bill.
Beware of unofficial “SEPCO bill” sites and podcasts. Several third-party sites rank for this search. Use only SEPCO’s official channels or your bank.
How Do I Pay My SEPCO Bill Online?
Allied Bank’s page says SEPCO bills can be paid through internet banking, mobile app, wallet app, ATM and phone banking. The steps are:
- Log in to your banking app or internet banking.
- Go to bill payments and choose “SEPCO – Sukkur Electric Power Company” as the biller.
- Enter your consumer number.
- Confirm and complete the OTP.
Most Pakistani banks and wallets support SEPCO. [Check your own bank’s biller list.] Keep your payment receipt.
How Do I Make a Complaint?
Step 1: SEPCO
Call 111-000-118 or visit your local SEPCO office. [verify the number and add local office details.] Note your consumer number, the problem, the date and time, and ask for a complaint number.
Step 2: NEPRA
If SEPCO doesn’t resolve it, you can complain to NEPRA under Section 39 of the Regulation of Generation, Transmission and Distribution of Electric Power Act, 1997. NEPRA publishes its decisions on complaints against SEPCO, including detection bills and excessive billing. [verify NEPRA’s current complaint process and what to submit.]
Other Channels
See our Wafaqi Mohtasib guide for federal maladministration complaints, and our Pakistan Citizen Portal guide. See our Sindh helplines page for other Sindh numbers.
What Is a Detection Bill?
A detection bill is an extra charge when a distribution company believes you’ve used electricity improperly, for example when a meter is faulty or there’s alleged direct use. Detection bills are a common source of disputes.
NEPRA’s inquiry: Business Recorder reported that NEPRA sought six months of detection-bill data from SEPCO after finding glaring discrepancies in April 2025 bills. NEPRA found no proper records at a Sukkur revenue office, such as the detection bill proforma, supporting documents, discrepancy reports and notices. It also observed that detection bills were being imposed on consumers with low consumption or in the protected category. [That report relates to specific Sukkur areas and is a NEPRA finding. Don’t generalise it to every detection bill.]
If You Get a Detection Bill
- Ask SEPCO for the detection bill proforma and supporting documents.
- Ask how the amount was calculated. In a NEPRA case, a consumer asked exactly this.
- Check that the notice and meter reports exist.
- Complain in writing to SEPCO first, then to NEPRA if unresolved.
- Pay your current bills while the dispute continues. NEPRA decisions have sometimes made disposal of a complaint subject to payment of current bills. [verify the rule for your case.]
- Talk to a lawyer if the amount is large.
Tips for SEPCO Customers
- Keep your consumer number and recent bills.
- Check your meter reading against your bill each month.
- Photograph your meter monthly.
- Pay on time and keep receipts.
- Report faults and outages promptly with your location.
How Do I Avoid Scams?
- Use only SEPCO’s official channels or your bank. Check the web address carefully.
- Don’t pay staff or agents in cash to “reduce” a bill, “fix” a meter or skip a detection bill.
- Don’t share OTPs, PINs or card details with callers claiming to be SEPCO.
- Beware of fake “pending bill” or “disconnection” messages with links.
Frequently Asked Questions
1. What is SEPCO?
The Sukkur Electric Power Company, an electricity distribution company in Sindh created through a split of HESCO.
2. What is the SEPCO helpline?
111-000-118, per a bank’s page. [verify]
3. Where is SEPCO’s head office?
Old Thermal Power Station, Sukkur, per NEPRA documents.
4. How do I pay my SEPCO bill online?
Through your bank’s app or internet banking, choosing SEPCO as the biller. [verify]
. What is a detection bill?
An additional charge for alleged improper use of electricity, which can be disputed.
6. Can I complain to NEPRA?
Yes, under Section 39 of the NEPRA Act, after trying SEPCO. [verify]
7. Is this the official SEPCO website?
No. We’re an independent guide. Use SEPCO’s official channels.