Quick Answer
What is TESCO and how do I check my bill or complain?
TESCO (Tribal Areas Electric Supply Company) supplies electricity to the seven merged tribal districts of Khyber Pakhtunkhwa (the former FATA) and six former Frontier Regions. It’s separate from PESCO, which serves the rest of KP. Check your bill with your 14-digit reference number, and contact TESCO first for complaints. [verify the current channels] If a dispute isn’t resolved, you can complain to NEPRA.
TESCO (Tribal Electric Supply Company): Districts Served, Bill Check and Complaints
Not the official TESCO website. We’re an independent guide. Use TESCO’s official channels and NEPRA for formal complaints.
What Is TESCO?
Live in a former tribal area and not sure who bills you? TESCO (Tribal Areas Electric Supply Company Limited) was detached from PESCO on 3 July 2002 and set up as a public limited company, according to a PPRA tender notice. It provides electricity to seven newly merged tribal districts and six former Frontier Regions, covering about 27,225 square kilometres.
NEPRA documents name the districts as Bajaur, Mohmand, Khyber, Orakzai, Kurram, North Waziristan and South Waziristan. [verify against TESCO’s own information.]
A third-party guide says TESCO serves about 0.8 million consumers. [verify.]
TESCO or PESCO? How Do I Know?
This is the most common confusion.
- If you live in a merged tribal district, you’re probably a TESCO consumer.
- If you live in Peshawar, Mardan, Swat, Abbottabad or another settled district, you’re a PESCO consumer.
- Check the heading on your bill. It states which company supplies you.
[verify where your area falls, especially in border and Frontier Region areas.]
How Do I Check My TESCO Bill?
I couldn’t confirm a TESCO bill portal I can recommend. According to third-party guides:
- Find your 14-digit reference number on a previous bill.
- Use TESCO’s official channel to enter the number and view or print your bill.
- If paper bills don’t arrive regularly, which is reported in remote areas, ask your local TESCO sub-divisional office for a copy.
[Add TESCO’s official bill link only after verifying it. The PPRA notice gives
I couldn’t confirm a TESCO bill portal I can recommend. According to third-party guides:
- Find your 14-digit reference number on a previous bill.
- Use TESCO’s official channel to enter the number and view or print your bill.
- If paper bills don’t arrive regularly, which is reported in remote areas, ask your local TESCO sub-divisional office for a copy.
[Add TESCO’s official bill link only after verifying it. The PPRA notice gives www.TESCO.org.pk as TESCO’s website, but I couldn’t confirm what it offers.]
Beware of unofficial “TESCO bill” sites. Many third-party sites rank for this search, and some look like spam pages. Use only TESCO’s official channels or your bank.
as TESCO’s website, but I couldn’t confirm what it offers.]
Beware of unofficial “TESCO bill” sites. Many third-party sites rank for this search, and some look like spam pages. Use only TESCO’s official channels or your bank.
How Do I Make a Complaint?
Step 1: TESCO
- Visit or call your local TESCO sub-divisional office. A guide says remote areas rely on sub-divisional offices for complaints, and that complex disputes can be escalated in writing to TESCO headquarters in Peshawar. [verify.]
- SMS: a third-party guide says to send your complaint with your reference number to 8118. PESCO’s own site lists 118 and SMS 8118, so confirm whether TESCO uses the same. [verify before publishing.]
- Helpline 118: the same national DISCO number is widely used. [verify for TESCO.]
Tip: note your reference number, the problem, the date and time, and ask for a complaint number.
Head Office
- A PPRA tender lists 205 Wapda House, Peshawar, phone 091-9213232.
- A third-party site lists University Road, Peshawar.
[Both may be accurate for different offices. Verify before publishing either.]
Step 2: NEPRA
If TESCO doesn’t fix a billing problem, you can complain to NEPRA under Section 39 of the Regulation of Generation, Transmission and Distribution of Electric Power Act, 1997. NEPRA publishes its decisions. For example, in January 2026 NEPRA decided a complaint against TESCO involving a temporary disconnection and a disputed bill of Rs. 510,000. [verify NEPRA’s current process.] See our SEPCO guide and HESCO guide for the same NEPRA route and the detection bill explanation.
Other Channels
See our Wafaqi Mohtasib guide, Pakistan Citizen Portal guide and KPK helplines page.
What About Bill Collection in Remote Areas?
A guide says meter-reading routes in some tribal districts are still being established, so reading visits may be less regular than in settled KP districts, and in-person bill collection matters where data internet is limited. [That’s from a third-party site. Verify before repeating it.] If your meter isn’t read regularly, ask your sub-divisional office to correct it, and keep photos of your meter monthly.
What Should I Do in a Power Fault or Emergency?
- Call 118 or contact your sub-divisional office. [verify]
- Keep away from fallen or sparking wires, and warn others.
- Don’t repair lines yourself.
- For other emergencies, see our KPK helplines page.
Tips for TESCO Customers
- Keep your 14-digit reference number safe.
- Check your meter reading against your bill each month.
- Photograph your meter monthly.
- Pay on time and keep receipts.
- Raise bill errors early, in writing, and keep your complaint number.
How Do I Avoid Scams?
- Use only TESCO’s official channels or your bank. Check the web address carefully.
- Don’t pay staff or agents in cash to “reduce” a bill or “fix” a meter.
- Don’t share OTPs, PINs or card details with callers claiming to be TESCO.
- Beware of fake “disconnection” messages with links.
Frequently Asked Questions
1. What is TESCO?
The Tribal Areas Electric Supply Company, which supplies electricity to the merged tribal districts of KP.
2. Is TESCO the same as PESCO?
No. TESCO was detached from PESCO in 2002 and serves the tribal areas.
3. Which districts does TESCO serve?
Seven merged districts and six former Frontier Regions. [verify]
4. How do I check my TESCO bill?
With your 14-digit reference number through TESCO’s official channel. [verify]
5. How do I complain?
Contact your sub-divisional office, TESCO’s helpline or SMS service, then NEPRA if unresolved. [verify]
6. Where is TESCO’s head office?
In Peshawar. Sources list Wapda House and University Road. [verify]
7. Is this the official TESCO website?
No. We’re an independent guide. Use TESCO’s official channels.